Shipping Policy — PocketRetroPlay

At PocketRetroPlay, we are committed to delivering your order safely and efficiently. Please review our shipping guidelines below before completing your purchase.

Order Processing Time

All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with your tracking number.

• Orders are processed from Monday to Friday.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Destinations

We ship worldwide, with a special focus on:

• 🇩🇪 Germany
• 🇫🇷 France
• 🇧🇪 Belgium
• 🇨🇭 Switzerland
• 🇪🇺 Other EU Countries
• 🇺🇸 United States
• 🇬🇧 United Kingdom
• 🇦🇺 Australia
• 🇨🇦 Canada

Estimated Delivery Times

Because we work directly with global suppliers, delivery times may vary by destination. The timeframes below are estimates only.

European Union (including DE, FR, BE, CH)

6–15 business days

United States

7–18 business days

United Kingdom

6–15 business days

Australia & New Zealand

8–20 business days

Rest of the World

10–25 business days

Please note: These are estimated timeframes. Delays may occur due to customs inspections, peak seasons, or carrier issues outside our control.

Order Tracking

Every order includes tracking information. Tracking may take 3–7 business days to update after the item has been shipped.

If you cannot see tracking updates, this does not mean the package is not moving. It simply means the next checkpoint has not scanned the parcel yet.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses. This ensures faster delivery and better stock availability.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or VAT depending on the country.

• These charges are not included in your purchase.
• Customers are responsible for paying any applicable fees.

PocketRetroPlay is not responsible for delays caused by customs or authorities.

Wrong or Incomplete Address

Please make sure your shipping address is correct at checkout.

If the package is returned due to:

• Incorrect address
• Missing address details
• Recipient unavailable

The customer will be responsible for reshipment fees. We do not issue refunds for orders returned due to incorrect delivery information provided by the customer.

Lost, Delayed, or Damaged Packages

If your tracking shows the package as lost, delayed, or delivered incorrectly, please contact us immediately:

📧 help@pocketretroplay.com
📞 +34 672 697 774

We will work with the carrier to resolve the situation as quickly as possible. Packages marked “delivered” by the carrier are not eligible for refunds.

Our Shipping Origin

PocketRetroPlay ships orders from certified global fulfillment centers. This enables us to offer competitive prices and reliable delivery options worldwide.

Need Help?

Our support team is here to assist you.

PocketRetroPlay
Calle Madrid, 46118 Valencia, Spain
📧 help@pocketretroplay.com
📞 +34 672 697 774